FerrLens lets anyone create public share snapshots and call rate-limited tools. Most of it is fine. Some isn't. If you found content or behaviour that violates our terms or French / EU law, here's how to flag it.
If a share snapshot is the problem
Every snapshot under ferrlens.com/share/<id> has a Delete this share button at the bottom of the page. Anyone with the URL can delete the snapshot — that includes you,
the reporter. Clicking deletes it immediately (the URL starts returning 404 within seconds).
For snapshots you can't access (deleted social media link, expired URL, etc.) but believe contain illegal content, email abuse@ferrlabs.com with the share URL and a short description. We act within 24 hours for clearly illegal content (CSAM, terrorism, doxing, fraud) and within 5 business days for everything else.
If a tool is being used to attack a third party
The SEO checker, the future DNS lookup, etc. are designed for testing your own infrastructure. If you believe someone is using a FerrLens tool to probe systems they don't own (vulnerability scanning, port enumeration, brute-forcing), email abuse@ferrlabs.com. We have rate-limits and a blocklist; we'll add the offending IP / AS quickly.
If you're the target of the attack, please include in your report:
- Timestamps (UTC) of the requests you observed coming from our infrastructure.
-
Our IP that appeared in your logs (we currently egress from
<documented IP range, TBD>). -
The User-Agent. Anything tagged
FerrLens/*is us — anything else is a misattribution.
If an account is the problem
For paid accounts behaving in bad faith (spam, scraping, abusing the API): email abuse@ferrlabs.com with the public-facing identifier you have (share URL, IP, account name if you know it). We can suspend pending investigation.
Judicial requests
Law enforcement or court orders: send to legal@ferrlabs.com. We cooperate with French and EU judicial requests; foreign requests need to come through MLAT or be served via French counsel. We don't hold a lot of data (see privacy policy) so expect short responses.
What we do with abuse reports
- Acknowledge within 24 hours by email.
- Investigate. Honestly. We're a small team but we read every report.
- Act — delete the share / block the IP / suspend the account — and tell you what we did.
- Keep the report itself for 12 months (audit trail), then delete.
We don't share reporter identities with the offender unless legally compelled.